Clients will be billed by Shield of Texas Claims Service, Inc. pursuant to the billing guidelines unless expressly otherwise agreed in writing with the client.

I. Billing Rates

Below are Shield of Texas Claim Service Inc. standard billing guidelines. Where time spent on any activity exceeds the standard billing guidelines, the task will be billed at actual time with the reasons for deviation/ excess time documented.

II. Claims Handling Billing

All tasks will be billed at actual time with supporting documentation for time spent provided.
All billed time is recorded in minimum increments of one-tenth of an hour, rounded up to the next one-tenth of an hour when the prior one-tenth of an hour is exceeded.

Time shall be charged at the rate that applies when the services are performed.

III. Travel Billing and Expenses

Police/ fire reports, medical reports, bridge, toll road, parking expense, postage and other allocated loss adjustment expenses and State and local taxes are billed as applicable.

IV. Shield of Texas Claims Service Inc. Guidelines

Unless directed otherwise by the client, for all assignments, an acknowledgement communication to the client, either by mail, fax or e-mail, will be sent within one (1)-business day of receipt of any assignment.